FAQ
Frequently asked
questions
Can't find the answer? Write to us at contact@aeraudits.com
Trial & subscription
Is the trial really free?
Yes. 30 days, every feature, no card and no sign-up. The trial starts on the first launch of the APK downloaded from this site.
What happens when the trial ends?
Creating new projects is blocked. Your existing projects stay editable and their reports can still be exported. To carry on, subscribe and enter the key you receive by email.
What is the difference between monthly and annual?
Same features. Annual at €180 excl. VAT = €15/month vs €20/month — 2 months free. Monthly has no commitment.
Can I switch from monthly to annual?
Yes. Email contact@aeraudits.com — migration with pro-rata.
How does renewal work?
Automatic. Invoice by email at each renewal. Cancel anytime from your customer account.
Which payment methods are accepted?
Visa, Mastercard, American Express or PayPal via Lemon Squeezy. Invoice per transaction.
Licence & device
How do I activate my licence?
After subscribing, the key arrives by email. In the app: Settings → Licence, enter the key. Internet required for this step.
How many devices can I use?
One active device at a time. Transfer from Settings → Deactivate licence — released immediately.
What if I lose my device or reset it?
Contact contact@aeraudits.com — manual release within 24 business hours.
Where can I find my licence key?
In the confirmation email or in your Lemon Squeezy account (My Orders).
Application
Which devices does Aér'Audits run on?
Android 8 (Oreo) and above. Smartphones and tablets. Not available on iOS.
How do I install the app?
Download the APK from the download page. Allow unknown sources, then open the file.
Does the app work without internet?
Yes, completely. Connection needed once on first launch to activate the licence.
How is data stored?
Local SQLite database on your device. No data sent to any external server.
What happens to my data if I cancel?
It stays on your device. Creating new projects is blocked; existing projects stay editable and their reports can still be exported.
In which languages is the app available?
French, English, German, Spanish and Portuguese. System language or manual in settings.
Are updates included?
Yes. Email notification for each new version with download link.
Report & export
What does the PDF report contain?
Project header, measurement tables, equipment sheets with photos.
Does the Excel file contain the same data?
Yes, in tabular format. Photos not embedded in Excel.
How do I share the report?
Android native share sheet after generation. Email, WhatsApp, Teams, Drive, print, local storage.
Can I regenerate a report from an old project?
Yes. Reopen any past audit and regenerate at any time.
Support
How do I contact support?
By email at contact@aeraudits.com. Response within 48 business hours.
The app crashes or won't start — what to do?
Check Android 8+. Force-stop then relaunch. If persistent: uninstall, restart, reinstall.
How to report a bug or suggest a feature?
Email contact@aeraudits.com with device model and Android version.